Return & Refund Policy

At HerbalPlus.Pk, we aim to provide our customers with quality products and a reliable shopping experience. Please read our return and refund policy before placing your order.

1. Eligibility for Returns

A return may be accepted in the following situations:

• You received the wrong product.
• You received a damaged or defective product.
• The product received is significantly different from the product ordered.
• The package was damaged during delivery.

For hygiene and safety reasons, opened, used, or tampered personal-care, herbal, health, intimate, and wellness products generally cannot be returned.

2. Return Time Limit

Please contact us within 3 days of receiving your order if you believe your order qualifies for a return.

Requests submitted after this period may not be accepted.

3. Product Condition

To qualify for a return:

• The product must be unused.
• The original packaging should be intact.
• All accessories, labels, seals, and included items should be present.
• You may be asked to provide clear photos or videos showing the product, packaging, and shipping label.

4. Wrong or Damaged Product

If you receive an incorrect, damaged, or defective item, please contact our customer support as soon as possible.

We may request photographs or other information to verify the issue. Once approved, we may arrange a replacement or provide an appropriate refund according to the circumstances.

5. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used products.
• Products with broken or removed seals.
• Personal hygiene and intimate-use products that have been opened.
• Products damaged after delivery due to customer handling.
• Products returned without prior approval.
• Items purchased during a special sale or promotional offer where the product is specifically marked as non-returnable.

6. Change of Mind

Returns due to a change of mind, incorrect product selection, or simply no longer wanting the product may not be accepted, particularly for health, personal-care, and hygiene products.

Please carefully check the product details before placing your order.

7. Refunds

Once a return is received and inspected, we will inform you whether the return has been approved.

If approved, the refund will be processed according to the applicable payment method and circumstances of the order.

Shipping charges may be non-refundable unless the return is the result of an error by HerbalPlus.Pk or a verified damaged/incorrect product.

8. Exchange

Where applicable, an approved return may be exchanged for the correct or replacement product.

Exchange availability depends on product availability.

9. Return Shipping

If the return is caused by an error on our part, such as sending the wrong product or a verified damaged item, HerbalPlus.Pk may arrange or cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

10. How to Request a Return

To request a return, contact our customer support within the applicable return period and provide:

• Order number
• Customer name
• Product name
• Reason for the return
• Clear photos/videos where applicable

Do not send products back without receiving return instructions from our customer support.

11. Important Notice

We reserve the right to refuse a return or refund if the product does not meet the conditions of this policy or if the return request is found to be invalid.

This policy may be updated from time to time to reflect changes in our products, services, or applicable requirements.

Contact Us

If you have questions about returns or refunds, please contact HerbalPlus.Pk Customer Support through the contact details provided on our website.